Dispatch of Orders

NATHEO products are lovingly produced by me in small batches, in my artisan workshop. I keep the web store updated with current stock levels.  Where products are in stock I aim to dispatch your order within one to two days Monday to Friday.

You’ll receive an automated email letting you know that your order has been completed once I’ve packaged up your parcel ready for delivery.

Back Orders

Where products are listed as out of stock, you may back-order the product and I will endeavour to produce a fresh batch of that product and dispatch your order as a whole within four working days. If that’s not possible for any reason I will contact you, and of course you’ll have the option to cancel your order.  Please contact me via email if you are running desperately low on something and I will prioritise my production schedule!

Local Collection

For family, friends and visitors to markets I’ll be attending I offer a free of charge “Local Collection” delivery option at check-out to save on postage and packing costs, as well as materials.

Natheo parcels ready for delivery

Packaging Materials

I aim to reduce waste and recycle as much as possible.  In business as in life I am not perfect, but I try, and I’m a big believer that if we all make small changes to the way we do things it will have a bigger impact than just a few people being perfect.  

NATHEO packaging materials for postage are as follows:

  • Cardboard boxes made from 75% recycled materials and recyclable.
  • Paper tape that can be recycled with the box.
  • Shredded paper for padding-out boxes and keeping your products safe in transit. This can be recycled or added to your compost heap.

UK Delivery

Once you’ve placed an order online you want to know when it’s going to arrive, so I dispatch all UK orders using Royal Mail Tracked services.  Once I’ve dropped your parcel off with Royal Mail, they’ll send you an email that will enable you to track its progress.  If you’re out when they try to deliver, you’ll be able to collect your parcel from your local Post Office or Royal Mail service point.

Orders of £25 or more qualify for free delivery via Royal Mail Tracked 48.  Estimated time for dispatch and delivery:  2-4 working days.

For orders below this value I offer the following options :

£3.95 Royal Mail Tracked 48.  Estimated time for dispatch and delivery:  2-4 working days.

£4.95 Royal Mail Tracked 24.  Estimated time for dispatch and delivery:  1-3 working days.

 

Deliveries to mainland Europe:

£6.50 Royal Mail International Standard (3-5 working days)

£10.50 Royal Mail International Tracked & Signed (3-4 working days)

Deliveries to Rest of World:

£13.50 Royal Mail International Tracked (5-7 working days)