Frequently Asked Questions

I may have already answered your question below:

What are your delivery charges?

I offer free delivery for order values exceeding £25, and a free Local Collection option for local friends & family.

For orders under £25, you can select from the following options:

  • £3.95 Royal Mail Tracked 48 (trackable, 2 days)
  • £4.95 Royal Mail Tracked 24 (trackable, 1 day)

For further details please see my Delivery page.

Which payment methods do you accept?

On this website I use Stripe to process payment by debit or credit card, or via ApplePay.

At markets and parties I can take payment by debit or credit card on my mobile card payment terminal provided by iZettle, or by cash.

At no point does NATHEO LTD. store your payment card details.  Payments are processed securely by established and reliable third party providers Stripe or iZettle.

How long will delivery take?

I aim to dispatch orders within 1-2 days of receipt Monday to Friday.  Once your order has been dispatched you will receive email notification.

All my products are hand-crafted in small batches.   If the product is listed as out of stock, the order will trigger a request for me to produce a new batch, and in this case, I aim to dispatch your order within 3-4 days.  If there is any anticipated delay you will receive email communication to let you know.

My delivery services Royal Mail Tracked 24 & Tracked 48 aim to deliver within 1 and 2 days respectively following dispatch.  You will receive an email from Royal Mail enabling you to trace delivery of your parcel.

Are NATHEO products suitable for Vegetarians and/or Vegans?

All NATHEO products are suitable for Vegetarians, and at present just one product is unsuitable for Vegans, which is the Mandarin & Cocoa Butter Moisturising Lip Balm as this contains organic beeswax.  My supplier informs me that no bees are harmed in the production of this beeswax, and no pesticide strips are used in the beehives.  I intend to develop an alternative lip balm formula without beeswax in 2019.

NATHEO products are not tested on animals, and potential new products are willingly tested by human volunteers!

Are NATHEO products suitable for sensitive skin?

Suffering from fairly sensitive skin myself, I always look at the safety data on ingredients before considering them for NATHEO Natural Skincare products.  I never include ingredients that have controversial safety warnings, and I do not exceed recommended guidelines for application.

A full list of ingredients is given on this website for every product, so if you know you are sensitive to a particular ingredient you can check for this.

Preservatives

I do use preservatives that conform with COSMOS requirements for natural skincare products in water-containing products as I strongly believe that the risks associated with an un-preserved water-containing product far outweigh the risks of these preservatives. Again, these are listed on the website and on the packaging.

Essential Oils

I love essential oils and use these in my products for their beneficial effects on skin and mental wellbeing.  I use essential oils in quantities below the EU cosmetic safety limit guidelines, and all potential allergens in these essential oils are listed on the ingredient profile in the website listing, as well as on the product label.

 

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